Documents

All of Vroom's rules in one place. Every document is in Russian and English.

• Privacy PolicyWhat data the app and the site collect, where it is stored and how to delete it.
• Terms of UseThe rules for using Vroom: account, bookings, prices, fees, responsibility.
• Cancellation and refundsThe three cancellation policies and what each one refunds.
• Community guidelinesWhat you can write in reviews and messages, and how to report.
• Partner termsFor owners of cars, stays and yachts, and tour operators.
• Cookie PolicyThe site sets no cookies. The one entry it keeps in your browser.
• Account deletionHow to delete your account in the app and what gets deleted.
• SupportHow to reach us, and answers to common questions.