Community guidelines
Reviews and messages help you choose a listing and agree on the details. The rules are the same for guests and partners.
Reviews
- Write about a trip that took place, and about what actually happened.
- Rate the listing and the partner's service, not people.
- Reviews in exchange for payment or a discount are not allowed.
Messages
- Keep to the booking: meeting time, address, listing details.
- Payment for a booking goes only through Vroom. Asking for or offering payment outside the app is not allowed.
- Never send card details in the chat. Vroom never asks for them in messages.
What you cannot post
- insults, threats and harassment;
- discrimination of any kind;
- advertising, links to other services and spam;
- other people's personal data: phone numbers, addresses, document numbers;
- false information about a listing or a trip;
- anything unlawful.
How to report
Write to web.pro.farid@gmail.com with the booking reference or the listing name and describe what is wrong. We review such reports within 24 hours.
What we do about violations
- remove the review or message;
- warn the author;
- restrict or close the account after repeated or serious violations;
- for a partner, take listings off display.