Support
We answer email within one business day. If your question is about a specific booking, message the partner in the app: they can see the order and will answer faster.
Write to us
web.pro.farid@gmail.comInclude the email address your account is registered to, and the booking reference if your question is about a booking. The reference looks like VR-XXXXXX and is on your voucher and in Trips.
Signing in
Sign in with an email address and a password of at least 8 characters, with Apple or with Google. If you have no account yet, one is created on first sign-in. If the confirmation email does not arrive, check your spam folder. If it is still not there after 10 minutes, write to us.
Bookings
- Instant Book confirms straight away. For other listings the partner answers within 24 hours. If there is no answer, the request lapses and nothing is held.
- Cancelling: Trips, the booking, Cancel. The refund depends on the cancellation policy on the listing.
- Bundle discount: 5% for two different listings in the cart, 10% for three or more.
- Fees: a 3% service fee and 5% UAE VAT, both separate lines in the cart.
Wallet
An internal balance with credits and refunds. Credit can cover up to 100% of an order. The expiry of each credit is shown in the transaction history.
Deleting your account
Profile, Delete account. Once you confirm, the account is deleted at once. See the account deletion page.
Report a review or message
Write to web.pro.farid@gmail.com with the booking reference or the listing name and describe what is wrong. We review such reports within 24 hours.
For partners
Tell us what you list and in which city. The partner dashboard is connected after a document check. Listing is free, and we take a percentage only from confirmed bookings.