Cancellation and refunds
What you get back depends on the cancellation policy shown on the listing. You see the policy before you book, and it is part of the booking terms.
Cancellation policies
Every listing has one of four policies. The partner chooses it when listing, and you see it on the listing and in the cart before paying.
| Policy | Refund | When |
|---|---|---|
| Flexible | Full | If you cancel at least 24 hours before the start |
| Moderate | 50% | If you cancel at least 48 hours before the start |
| Strict | 25% | If you cancel at least 7 days before the start. No refund after that |
| Special terms | As stated | The terms are written on the listing |
Time is counted to the start of the rental, check-in, departure or tour stated in the booking.
How to cancel
- Open Trips.
- Choose the booking.
- Tap Cancel and confirm.
If an order has several listings, each one is cancelled separately under its own policy.
Bookings on request
For a booking on request, the partner answers within 24 hours. If there is no answer, the request lapses on its own and nothing is held.
Deposit
The deposit is not part of the order price and is not part of the refund calculation. Its amount and terms are shown on the listing.
If the partner cancels
If a partner cannot carry out a confirmed booking, write to web.pro.farid@gmail.com with the booking reference. We will sort it out with the partner.