Terms of Use
These terms apply when you use the Vroom app and the vroom.dilami.pro website. By placing a booking you accept them together with the partner's terms shown on the listing.
What Vroom is
Vroom helps you find and book car, stay and yacht rentals and tours from independent partners. The listings belong to the partners, and the service is provided by the partner named on the listing. Vroom shows the offers, takes the booking, passes it to the partner and carries the conversation between you.
Partners are connected after a document check. Separate partner terms apply to them.
Your account
- You can sign in with email and password, with Apple or with Google.
- Only adults can make bookings. Car rentals are subject to the partner's driver age and licence requirements, which are shown on the listing.
- Use your real details: the partner relies on them to hand over the listing.
- Do not share access to your account. If you think someone else has access, write to us.
How bookings work
- Instant Book. The booking is confirmed when you place it, and the voucher arrives by email.
- On request. The partner answers within 24 hours. If there is no answer, the request lapses and nothing is held.
- A confirmed booking, its voucher and the conversation with the partner are kept in Trips.
- The terms on the listing (deposit, cancellation policy, guest or driver requirements) are part of your booking.
Prices and fees
- The price is per unit: day, night, hour or trip. Any listing discount is already included.
- A 3% service fee and 5% UAE VAT are added. Both are separate lines in the cart.
- Bundle discount: two different listings in the cart give 5%, three or more give 10%. It is taken from the order total including the fee and VAT.
- The deposit is shown on the listing before you book and is not part of the order price.
- You see the total before you confirm the order. The payment method is chosen at checkout.
Cancellation
The refund depends on the cancellation policy shown on the listing:
| Policy | Refund |
|---|---|
| Flexible | Full refund if you cancel 24 hours before the start |
| Moderate | 50% refund if you cancel 48 hours before the start |
| Strict | 25% refund if you cancel 7 days before the start, no refund after that |
| Special terms | Shown on the listing |
To cancel in the app: Trips, the booking, Cancel. See Cancellation and refunds.
Wallet
Credits and refunds are added to the wallet. Credit can cover up to 100% of an order. The expiry of each credit is shown in the transaction history.
Reviews and messages
Write reviews about what actually happened. Insults, threats, advertising, other people's personal data and anything unlawful are not allowed. We remove such content and may restrict the account that posts it. See the community guidelines.
If you come across a violation in a review or a conversation, write to web.pro.farid@gmail.com with the booking reference or the listing name. We review such reports within 24 hours.
Responsibility
The rental or tour is provided by the partner, who is responsible for the condition of the listing and for carrying out the booking. Vroom is responsible for the listing matching the information the partner gave, and for bookings and messages reaching the other side.
If something goes wrong with a confirmed booking, write to us and we will sort it out with the partner.
Ending the relationship
You can delete your account at any time: Profile, Delete account. See the account deletion page. We may restrict or close an account that is used in breach of these terms or the law.
Changes
If these terms change, we will update the date at the top of the page and announce material changes in the app before they take effect. Bookings made earlier keep the terms they were made under.